These Terms of Service set out the agreement between COLLECTION INDUSTRIES LIMITED and each person or business that uses this website or engages the collection and receivables services described on it. The operator of the website and of the counter is COLLECTION INDUSTRIES, the trading identity under which COLLECTION INDUSTRIES LIMITED carries on business in Hong Kong. By visiting the site, by submitting an enquiry, by placing an account with the counter or by accepting a service, the user agrees to these terms. A person who does not accept these terms should not use the site or the services.
COLLECTION INDUSTRIES LIMITED
Rm 2253, 22/F, Tsing Yeung Circuit, Hoi Tai Fty Est, Tuen Mun, Hong Kong (HK)
1. Acceptance of Terms
These terms become binding when a user accesses any page of this website, submits a message through the contact form, telephones the counter, or engages COLLECTION INDUSTRIES LIMITED to act on an account. A user who acts on behalf of a business confirms that the user has authority to bind that business to these terms. A user who does not have such authority must not place an account or accept a service.
Where a separate written engagement letter or service agreement is signed by both parties, that document governs to the extent it conflicts with these terms. In all other respects these terms continue to apply. Nothing on this website constitutes an offer that cannot be withdrawn, and the counter may decline an engagement for any lawful reason, including a conflict of interest, a lack of capacity, or a request that falls outside the services described here.
2. Definitions
In these terms, the Company means COLLECTION INDUSTRIES LIMITED. The Client means the business or person that engages the Company or places an account with it. The Counter means the collection service operated by the Company. A Debtor means a person or business that owes a balance that the Company is asked to pursue. A Plan means a negotiated instalment arrangement. The Website means collectioncore.buzz. Content means all text, layout, graphics, code and other material on the Website.
A Business Day means a day other than a Saturday, Sunday or public holiday in Hong Kong. Writing includes email unless a specific provision requires a signed document. References to a clause are references to a clause of these terms. Headings are for convenience only and do not affect interpretation.
3. Description of Services
The Company provides commercial debt recovery and receivables management. The services include B2B invoice recovery, credit screening and monitoring, payment plan negotiation, field verification visits, legal handoff documentation and a cross-border receivables desk. Each service is delivered through the counter process described on the Services page, and each engagement is recorded in a single file with a named officer.
The scope of any engagement is defined by the instruction the Client gives and by the documents the Client supplies. The Company does not guarantee any particular outcome. Recovery depends on facts outside the control of the Company, including the willingness and ability of a Debtor to pay, the quality of the underlying documents, and the conduct of third parties. The Company commits to a professional process, not to a result.
4. Client Engagement
The Client engages the Company by providing a written instruction together with the account details and supporting documents. The Company confirms acceptance in writing and assigns an officer. Until that confirmation is issued, no engagement exists and the Company is not obliged to act. The Client is responsible for ensuring that the instruction is accurate and complete at the time it is given.
The Client warrants that it has a lawful right to pursue each balance placed with the Company, that the balance is genuinely owed, and that no other party holds an exclusive right to collect it. Where a balance is disputed, subject to a set-off, or already placed with another agency, the Client must disclose that fact before the account is opened so that the Company can assess the appropriate action.
5. Client Obligations
The Client agrees to supply accurate invoices, delivery evidence, statements of account and any signed terms of trade that support a balance. The Client agrees to respond to requests for approval within a reasonable time so that the counter can maintain momentum on a file. The Client agrees not to contact a Debtor in a manner that undermines a Plan or that contradicts instructions already given to the Company.
The Client agrees to keep the Company informed of any development that affects a file, including direct payments received from a Debtor, a change in the Debtor status, a legal step taken by another party, or a decision to write off a balance. The Client agrees to use the information the Company provides only for the purpose of the engagement and to comply with all laws that apply to the collection of debts, including laws that restrict abusive or misleading conduct.
6. No Legal or Financial Advice
The Company is not a law firm and does not provide legal advice. The Company is not a licensed financial adviser and does not provide financial advice. The legal handoff documentation service prepares a factual bundle for counsel and does not itself constitute legal representation or a legal opinion. Any decision to commence proceedings, to settle a claim or to write off a balance rests with the Client and should be taken with independent professional advice where appropriate.
Where the Company expresses a view about the strength of a claim, that view is a commercial assessment based on the documents supplied and is offered to assist the Client. It is not a legal opinion and must not be relied upon as one. The Company encourages the Client to instruct a qualified lawyer for any question of law or any step that carries legal consequences.
7. Payment Plans and Negotiation
A Plan is proposed by the Company and becomes effective only when the Client approves it in writing. The Company does not bind the Client to a Plan without approval. Once approved, the Company monitors the Plan against its calendar and reports any missed instalment to the Client. The Company may recommend a variation where the circumstances of a Debtor change, and any variation requires fresh approval from the Client.
The Company does not guarantee that a Debtor will honour a Plan. Where a Plan fails, the Company may recommend a field verification visit, an escalation to the legal handoff stage, or another lawful step. The Client retains the right to accept or reject any recommendation, and the Company will follow the lawful instruction of the Client except where the instruction would require the Company to act unlawfully or unethically.
8. Fees and Payment
Fees are set out in the engagement confirmation or in a separate fee schedule agreed by the parties. Fees may take the form of a commission on amounts recovered, a fixed fee for a defined deliverable, an hourly rate for professional time, or a combination of these. The Company explains the basis of a fee before the engagement begins so that the Client can decide with full information.
Unless otherwise agreed in writing, invoices issued by the Company are payable within thirty days of the invoice date. Amounts that remain unpaid may attract interest at a reasonable rate permitted by law. The Client is responsible for any bank charges, currency conversion costs or taxes that apply to a payment. Where a recovered amount is received directly by the Client, the Client agrees to account to the Company for the fee that the engagement attaches to that recovery.
9. Acceptable Use of the Website
A user agrees to use the Website lawfully and respectfully. A user must not attempt to gain unauthorised access to any part of the site, must not introduce malicious code, must not scrape content for a competing service, and must not use the contact form to send unlawful, misleading or abusive messages. The Company may restrict or block access where it reasonably believes that a user is abusing the site.
A user who submits information through the Website confirms that the information is accurate to the best of that user knowledge and that the submission does not infringe the rights of any third party. The Company may remove or disregard a submission that appears to breach this clause and may report a serious breach to the appropriate authority.
10. Intellectual Property
All Content on the Website belongs to the Company or is used under a valid right. The Content is protected by copyright, trade mark and related laws. A user may view the Content and print a copy for personal or internal business reference. A user must not reproduce, republish, distribute or create a derivative work from the Content for commercial purposes without prior written permission from the Company.
The name COLLECTION INDUSTRIES LIMITED, the counter hall design and the service names used on the Website are identifiers of the Company. Nothing in these terms grants a licence to use those identifiers in a way that suggests a connection, endorsement or partnership that does not exist. Requests for permission should be sent to the address at the end of these terms.
11. Confidentiality
Each party agrees to keep confidential the non-public information of the other that it receives in the course of an engagement. This includes account details, financial information, correspondence and the internal records of a file. A party may disclose such information where disclosure is required by law, where it is needed to perform the engagement, or where the other party has given written permission.
The obligation of confidentiality continues after an engagement ends. It does not apply to information that is already public through no fault of the receiving party, that is independently developed without use of the confidential information, or that is lawfully received from a third party without a duty of confidence. The Company may refer to an engagement in general terms for training and quality purposes only where the identity of the Client and Debtor is not revealed.
12. Data Protection
The Company handles personal data in accordance with its Privacy Policy, which forms part of these terms. The Client agrees to supply personal data only where it has a lawful basis to do so and to inform the Company of any restriction that applies to that data. The Company processes personal data for the purpose of the engagement and for the related purposes described in the Privacy Policy.
Where the Company acts as a processor on behalf of a Client, it does so on the documented instructions of the Client. Where the Company acts as a controller, it handles the data for its own lawful purposes as described in the Privacy Policy. A data subject who wishes to exercise a right should use the contact details in the Privacy Policy, and the Company will respond in accordance with applicable law.
13. Third-Party Services
The Company may use third-party providers for hosting, email, document storage, credit reference and payment handling. These providers are chosen with care and are bound to protect data to a standard consistent with the Company practices. The Company is not responsible for an interruption or failure that arises from a third-party service outside its reasonable control, although it will take reasonable steps to restore service and to protect the interests of a Client.
The Website may link to third-party sites. Those sites are governed by their own terms and privacy notices. The Company does not control them and is not responsible for their content or conduct. A user who chooses to deal with a third party does so at that user own risk and should review the relevant terms before providing information or making a payment.
14. Disclaimers and Warranties
The Website and its Content are provided on an as available basis. The Company takes care to keep the Content accurate and current, but it does not warrant that every page is free of error, that access will be uninterrupted, or that the site is free of harmful components. The Company may change, suspend or withdraw any part of the Website at any time without notice.
To the fullest extent permitted by law, the Company excludes all warranties, conditions and representations that are not expressly stated in these terms, whether they arise by statute, by common law or otherwise. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded, including any right that applicable consumer law grants to a person who deals as a consumer.
15. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for indirect or consequential loss, for loss of profit, for loss of business opportunity, for loss of goodwill, or for a loss that was not reasonably foreseeable when the engagement began. The Company is not liable for a loss that arises from inaccurate documents supplied by a Client, from a decision lawfully taken by a Client against the advice of the Company, or from the conduct of a Debtor or another third party.
Where liability cannot lawfully be excluded, the total liability of the Company in connection with an engagement is limited to the fees actually paid by the Client to the Company for that engagement in the twelve months preceding the event that gave rise to the claim. This limitation applies to all claims arising from the engagement, whether in contract, in tort or otherwise, and it survives the end of the engagement.
16. Indemnity
The Client agrees to indemnify the Company against any claim, loss, cost or expense that arises from a breach by the Client of these terms, from a false or misleading instruction given by the Client, from a claim that a balance was not lawfully owed or was already subject to another arrangement, or from a failure by the Client to disclose a fact that materially affects a file.
The indemnity does not apply to the extent that a loss is caused by the negligence or wilful misconduct of the Company. The Company will notify the Client promptly of any claim that may give rise to the indemnity and will take reasonable steps to mitigate the loss. The Client may not settle a claim that affects the Company without the consent of the Company.
17. Term and Termination
An engagement begins when the Company confirms acceptance and continues until the account is closed or until either party ends it in accordance with this clause. A Client may end an engagement by giving written notice. The Company may end an engagement by giving reasonable written notice, or immediately where it is required to do so by law or where a Client has acted unlawfully or abusively toward an officer.
When an engagement ends, the Company accounts to the Client for amounts received and hands over the file records that belong to the Client. Any fee that has already been earned remains payable, and the confidentiality, indemnity and limitation of liability provisions continue to apply. Termination does not affect a right that has already accrued to either party.
18. Governing Law and Disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the exclusive jurisdiction of the courts of Hong Kong, save that the Company may seek relief in any jurisdiction where a Client or Debtor holds assets. Before commencing proceedings, the parties agree to attempt in good faith to resolve a dispute through discussion and, where appropriate, through mediation.
A party that wishes to raise a dispute should give written notice describing the matter and the outcome sought. The parties will meet, in person or by remote means, within a reasonable time of the notice. If the dispute is not resolved within thirty days, either party may proceed in accordance with this clause, and nothing here prevents a party from seeking urgent relief where a delay would cause harm.
19. Changes to These Terms
The Company may update these terms to reflect a change in the law, a change in its practices or a change in the services offered. When it does, the Company revises the effective date at the top of the page. A material change is communicated to active Clients where it is reasonable to do so. A continued engagement after an update indicates acceptance of the updated terms.
Where a change is not acceptable to a Client, the Client may end the engagement in accordance with the termination clause. The version of these terms in force at the time an engagement began continues to govern that engagement unless both parties agree otherwise in writing.
20. Contact Details
Notices and questions about these terms should be sent to the Company using the details below. Written notices to a Client are sent to the most recent address supplied by the Client, and written notices to the Company are effective when received at its registered address.
Rm 2253, 22/F, Tsing Yeung Circuit, Hoi Tai Fty Est, Tuen Mun, Hong Kong (HK)
Email: support@collectioncore.buzz
Phone: +85259462238
These terms should be read together with the Privacy Policy, which explains how personal data is handled. Both documents are available from every page of this website, and both are written to be understood without legal assistance.